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MAXIMIZE Your Customer Service with AI and Dynamics 365! - A Conversation with Marcus Schmidt, PPM at Microsoft
In this episode of Mastering AI with the Experts, I sit down with Marcus Schmidt, Principal Program Manager at Microsoft, to explore how AI is revolutionizing customer service and contact centers. Whether you're new to AI or looking to optimize your current operations, this conversation is packed with insights on transforming customer experiences and empowering agents.
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By Samuel BoulangerIn this episode of Mastering AI with the Experts, I sit down with Marcus Schmidt, Principal Program Manager at Microsoft, to explore how AI is revolutionizing customer service and contact centers. Whether you're new to AI or looking to optimize your current operations, this conversation is packed with insights on transforming customer experiences and empowering agents.