Richard Walsh and Phillip Sessions explore the transformative impact of virtual assistants in service-based businesses. Phillip discusses rebranding to The Unfiltered Sessions Podcast and how virtual assistants enhanced his operations. They highlight the benefits of task delegation for growth and cost efficiency, stressing the importance of working on rather than in the business. The episode covers setting metrics, training employees, and using SOPs for effective follow-up. They discuss assessing client systems, empowering virtual assistants, and rewarding employees for system building, along with the roles of executive assistants and reevaluating business operations. A free delegation guide is offered.

(0:00) Importance of virtual assistants in service-based businesses

(0:23) Sponsor: SharpenTheSpearCoaching.com

(0:50) Introduction of Philip Sessions and his virtual assistant agency

(2:00) Rebranding to The Unfiltered Sessions Podcast and starting with virtual assistants

(3:35) Benefits and types of tasks for virtual assistants

(7:02) Delegating tasks for business growth and cost efficiency

(9:22) Philip's business improvement with virtual assistants

(11:16) Setting metrics and expectations for virtual assistants

(13:32) The importance of working on the business vs. in the business

(16:12) Measuring employee performance with metrics

(17:41) Training employees and the seven-call rule for follow-up

(21:24) Leveraging virtual assistants for follow-up and importance of SOPs

(23:41) Business systems: Job functions, how-tos, and training

(26:27) Onboarding, empowering VAs, and updating processes

(32:01) Assessing client systems before placing VAs

(37:07) Rewarding and recognizing employees for system building

(43:05) Systemizing business and key virtual assistant services

(45:01) Role of an executive assistant and the gatekeeper role

(49:56) Reevaluating business operations and offloading tasks

(51:57) Free guide on delegation and its benefits

(53:03) Closing remarks and call to action