There is a simple question to ask about your business in a time of mayhem: Am I being reactive—or proactive? Being reactive feels lousy, and could even be the end of your business. Being proactive feels better, serves your customer better, and helps you have legs for the long haul. So, how do you be proactive, and serve your customer better during pandemic pandemonium? In this short conversation, we talk about a simple way to think your way to the better reality.