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Carolyn Norgate and James Traeger discussed the challenges of leading in a world with increasing ambiguity, particularly in the post-pandemic workplace. They emphasised the importance of trust, culture, and leadership in creating a productive and engaged workforce, and highlighted the need for organisations to prioritise creating conditions that foster trust, creativity, and safety. They also shared their experiences designing and delivering a leadership development program for a large non-profit organisation, and emphasised the importance of continuous learning and development for leaders in today's rapidly changing organisational landscape.

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