An unfulfilled employee will rarely provide great customer service. For MCB Group Head of HR, Allan Freed, who says that “being A Great Place to Work only matters if we’re a great place to bank”, the link between the workplace and the marketplace is clear. 

 In this latest episode of MCB Talk, Allan Freed explores a timely paradox: as predictions of automation at work grow, organisations like MCB are placing people more firmly at the centre of their strategy.

 Find out what this means for new and existing talent, and how this philosophy will shape the world of work.