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McKinsey’s Catlin: Generative AI Drives Efficiency, Enhances Customer Experience in Insurance
Tanguy Catlin, a senior partner at McKinsey & Co., discusses how insurers can boost performance by integrating AI across operations, focusing on workflow redesign, technology reuse and strong leadership to ensure successful adoption.
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By A.M. Best Company, Inc.Tanguy Catlin, a senior partner at McKinsey & Co., discusses how insurers can boost performance by integrating AI across operations, focusing on workflow redesign, technology reuse and strong leadership to ensure successful adoption.