In this session, discover how to build a multichannel conversational interface that leverages a preprocessing layer in front of Amazon Lex. This preprocessing layer can enable customers to integrate their conversational interface with external services and use multiple specialized Amazon Lex chatbots as part of an overall solution. As an example of how to integrate with an external service, learn how to integrate with Skype. Watch it in action through a chatbot demonstration with interaction through Skype messaging and voice.