Main talking points include:

None of us ever want to fire a client, but sometimes it’s the best thing to do for all of us. In this episode I look at why this is good for us and our client, how to spot the warning signs and how to actually go about terminating an agreement with a client once the decision has been made. 

Why is it a good thing to fire a client? 

Not all clients are a good fit for us, and likewise we’re not always a good fit for them. There can be loads of reasons for this: 

• Different expectations
• Different values
• Different work ethics

Benefits to you / your business: 

• Less stress
• Less compromise to your processes
• Gives more room to work with a clients that is a better fit

Benefits to your client: 

• Less stressful relationship
• Potential for a better product at the other end

Warning signs that a client isn’t a good fit for you

• Long periods where the project goes stagnant
• Delayed communications and / or payments
• A disregard for the “right” advice
• Not being a “partner” to the project
• Making demands on the project that are outside of scope, practice or generally outside of your remit as a supplier

How to fire a client

• Try to get in there first
• Do it in writing
• Outline why this is the right decision for both you and them
• Offer to refund costs if at all possible
• Offer an alternative solution if you have one
• Be proactive in the supply of files, assets, access rights etc

Overall – be professional.  

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