Customer Educated

Measure learning, behavioural change and reaction with every Instructor Led training with Dan Braithwaite


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00:00 Intro 

02:51 Exploring the Kirkpatrick Model for Measuring Learning Outcomes

05:47 Assessing Learning Through Surveys and Feedback

09:04 Scenario-Based Assessments in Training Programs

12:00 Instructor Reflection and Continuous Improvement

14:52 Behavioral Change and Support Ticket Reduction

18:14 Quantifying Support Ticket Costs and Impact

21:08 Instructor Performance and Knowledge Sharing

23:53 Key Takeaways for Aspiring Instructors


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