Phil is joined by change leader Bob Kaufman to discuss how to measure readiness for change. 

The biggest question to answer before people take on a change is, “Are they prepared to do so?” It is essential to confirm they have the required knowledge and skills for each phase of preparation because learning is cumulative: the preparation for one phase is a necessary foundation for the next.

So, how do you know that people have the knowledge and skills required to take on the change?