Frontline Innovators

Measuring Success - Frontline Innovators - Episode # 053

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Michael Dwyer is an Organizational Change Management Analyst at the Lasing Board of Water and Light. Rebecca Rostar is the Supervisor of Organizational Training, Development and Change Management at Lansing Board of Water & Light. They sit down with host Justin Lake to talk about how to overcome the challenges facing the frontline workers today. 

 

 

Takeaways 

 

  • Communication in terms of talking about change is the biggest challenge facing the frontline workers today. You need to find the best and most effective way to talk with them. 
  • You have to be open to feedback and criticism and be able to let management know how you feel. Nothing will change if you don’t tell them that something isn’t working. 
  • Having boots on the ground is an invaluable resource. Make the trip once a month to spend a day with those on the frontline and see what they are going through and what can be improved to help them. 
  • A Change Manager can help bridge the gap in communication between management and those on the frontline more effectively than through zoom meetings. 
  • Increasing the volume and the quality of communication is a key to success. You want to find a healthy balance where you aren’t overwhelming those on the frontline. 
  • You want to be intentional with the communication you send out. You want to cover all the bases and make sure everyone is on the same page. 
  • Employees should feel safe to open up about if they understand the change they are facing. There needs to be trust and transparency between both management and deskless workers.




    • Quote of the show

     

    15:56 “I try to foster an environment where people feel okay telling me things. Just tell me what you think, because we can't change stuff. We can't make corrections. We can't address issues without you telling us how you truly feel to what's going on and change management is feeling  a lot of it is how you feel about something.”



    Links

     

    • Michael’s LinkedIn: https://www.linkedin.com/in/michael-dwyer-b9745025/
  • Rebecca’s LinkedIn: https://www.linkedin.com/in/rebecca-rostar-45156615/
  • Company Website: https://www.lbwl.com/




    • Ways to Tune In:

     

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
  • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
  • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
  • Stitcher - https://www.stitcher.com/show/frontline-innovators
  • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
  • YouTube - https://youtu.be/b6hdV58D7XE
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