Insurance is a contract, and when Jean mediates an insurance dispute, she wants to look at the insurance policy, or at least the forms and the “dec page”.   Commercial + insurance mediator and arbitrator, Jean Lawler, shares her thoughts for how advocates on both sides of an insurance case can help their clients in mediation.  Episode highlights include:

• Why advocates need to know the terms of the policy
• Why having the decision-makers participate in mediation is crucial
• How to prepare for an insurance mediation

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript, please see the Podcast Website.