What is conflict management and mediation? What is the role of emotions in managing conflict? And how can we deal with conflict in quarantine - when we are forced to spend more time than usual with the people we live with?

My guest, Mirella Kreder, is an organisational consultant and mediator, specialised in communication, business psychology and development. She offers business consulting and mediation to all kinds of organisations and individuals seeking such expertise, in the Czech Republic and abroad.

Join us as we discuss the field of mediation - from international conflicts to conflicts in the living room, emotional intelligence, and the stresses of living under quarantine. We recorded this episode under the COVID-19 lockdown.