Join Carlton Fields attorney and mediator Ed Page and veteran mediator Charles Castagna as they launch Mediation Matters, a podcast exploring the purpose, process, and mindset behind successful mediation. In the inaugural episode, they examine what makes mediation work — from creating a calm, constructive environment and fostering self-determination, to the critical roles of listening, empathy, and preparation. Ed and Charles also share practical guidance for lawyers and clients, including Charles’ “three rules” of preparation, how to set expectations, and why even an impasse can be a productive outcome, offering listeners a deeper understanding of how mediation can transform conflict into meaningful conversation and a resolution of the lawsuit.