n this episode of Mediation Matters, Ed Page and Charles Castagna break down the habits that consistently lead to successful mediations. They discuss why thorough preparation — by lawyers, clients, and mediators alike — sets the foundation for productive dialogue, and why mediation is not about proving who’s right, but understanding risk.

From active listening and strategic concessions to addressing bad facts head-on, this conversation offers practical guidance on how to help the mediator help you. The episode also explores mediator neutrality, ethical boundaries, and why people must feel fully heard before resolution is possible.