Jess and Inge explore the role of medical admin in the healthcare system. They share their experiences with the role and go through a day-in-the-life of “Maddie,” their gal. If you thought it was as simple as answering the phones, you would be very, very wrong. Phones, people, scheduling, filing, referrals, the first and last person people interact with, our gate keeper, our go-to, she is everything. Healthcare ships would sink without medical admin. Show them some honey.