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Meesho has launched India's first generative AI-powered voice bot for customer support, significantly reducing costs and improving customer satisfaction by handling 60,000 calls daily in multiple languages. The AI bot addresses linguistic diversity, contextual understanding, and code-switching, ensuring seamless and efficient customer interactions while freeing human agents to focus on complex queries.
Meesho has launched India's first generative AI-powered voice bot for customer support, significantly reducing costs and improving customer satisfaction by handling 60,000 calls daily in multiple languages. The AI bot addresses linguistic diversity, contextual understanding, and code-switching, ensuring seamless and efficient customer interactions while freeing human agents to focus on complex queries.