If you're a fan of Humans of The Fed, Karen Phillips likely needs no introduction.

The Fed's Chief Executive for much of the first two decades of the 2000s, Karen oversaw a raft of changes that pulled an organisation requiring modernising into the 21st century. Her determination and drive saw The Fed become one of the leaders in social care in the country, culminating with the merger between The Fed and Heathlands Village in 2009.

And yet Karen's joining The Fed was almost by chance, and her ending up in the driving seat only came about through a serious of fortuitous events.

With a lifetime of challenges that have cemented Karen's belief that if you want to see change happen, sometimes you have to be the one to make that change, Karen's story also centres around a routine stay in hospital which brought life to a terrifying halt.

More than five years after stepping down from her role as Chief Executive and heading for the bright lights of London, Karen is back to tell Humans what she thinks of The Fed now and to lift the lid on her years in charge.