In this episode, we’ll introduce you to Kyle Dennis, EAG’s Director of Research & Development and the newest member of the EAG team. Kyle comes to EAG with its recent acquisition of Useagility, a design research and strategy firm focused on human-centered interfaces and experiences.

Kyle talks with EAG chief marketing officer Jeff Randolph about his approach to helping client companies understand their customers through innovative, on-the-ground research. “People are complicated,” Kyle says, and shares some of his methods to tap into their attitudes and behavior. Also, find out what Kyle drives to the office, what arcade game he slays, and what movies he’ll never watch.