In this episode, we chat with Cynthia Neiman, Chief Marketing and Experience Officer at CHOC Children's Hospital of Orange County. Yes, she's both the CMO and CXO, a trend that's quickly catching on. Under the CMO plus role, Cynthia leads a 30 person metrics driven marketing, patient and family experience, and employee experience team. Tune in for a deep dive into her day-to-day, the challenges of working in healthcare, and look into the future of the industry. Stick around for stops along her incredible career journey from introducing IKEA to the West Coast to leading Mattel's first digital efforts, and turning Barbie into pure social media gold.