In this episode of Weaver: Government Impact, host Todd Hoffman, Brett Nabors, Partner in IT Advisory Services, and Morgan Page, Partner-In-Charge of Digital Transformation and Automation Services, unpack legacy modernization for customer services in government. The discussion focuses on the challenges and strategies of updating outdated systems to improve efficiency and customer experience in the public sector.

Key Points:

• The availability of funding and social acceptance of change make now an ideal time for legacy modernization

• Modernizing legacy systems involves not just technology upgrades but also aligning with organizational goals and customer needs

• Assessing and prioritizing modernization efforts based on process impact and constituent interaction is crucial for effective transformation

The podcast explores the urgency and methodology of modernizing legacy systems in government. Hoffman, Nabors, and Morgan Page discuss the unique opportunity presented by current funding availability and the public’s openness to change. They emphasize that modernization is about technological upgrades and ensuring these changes align with the organization’s broader goals and effectively enhance customer interactions.

“You don't have to be the bleeding edge,” Page said, highlighting the importance of strategic planning in legacy modernization. “You want to be forward but not first.”

“It's constituent and employee experience... recognizing what you have today... becomes the barrier,” Nabors added. These quotes underscore the need for a balanced approach to adopting new technologies and understanding existing systems for successful modernization.

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