Sign up to save your podcasts
Or
Share Megatrend: Leveraging Emerging Tech & Business
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Megatrend: Leveraging Emerging Tech & Business
In this episode of Weaver: Government Impact, host Todd Hoffman, Brett Nabors, Partner in IT Advisory Services, and Morgan Page, Partner-In-Charge of Digital Transformation and Automation Services, explores the vital topic of legacy modernization for enhancing customer services in government. The discussion focuses on integrating emerging technologies like AI and blockchain into existing systems and the strategic approach needed for successful implementation. This episode is essential for understanding the role of technology in transforming government services.
Key Points:
• Choosing the right emerging technologies for government services requires a strategic, not necessarily first-mover, approach
• Effective legacy modernization hinges on aligning technology with organizational goals and customer needs
• Assessing organizational readiness for technology adoption is crucial, focusing on both process and workforce capabilities
The podcast delves into the complexities of modernizing legacy systems in government to improve customer services. Hoffman, Nabors, and Page discuss the importance of strategically selecting emerging technologies like AI and blockchain, ensuring they align with the organization’s goals and enhance customer experiences. The conversation also highlights the need for a comprehensive plan considering the organization’s readiness, including process and workforce capabilities.
"No technology is going to be a silver bullet,” Page said. “You can buy the world's greatest application, most well-designed, fantastic one, and implement it, and it will fail miserably if you don't have the right processes in place, and you don't have the people skilled in the right way."
"With the emerging technology piece, it's also about identifying how you're going to use what's existing and not trying to credit yourself,” Nabors said. “It's being more exploratory... if you've got the in-house capabilities, by all means do it. But a lot of these emerging technologies, the technologies aren't sitting in necessarily the government today, doesn't mean that won't be the way tomorrow."
Subscribe and listen to future episodes of Weaver: Government Impact on Apple Podcasts or Spotify.
©2024
View all episodes
By Weaver
4.8
2020 ratings
In this episode of Weaver: Government Impact, host Todd Hoffman, Brett Nabors, Partner in IT Advisory Services, and Morgan Page, Partner-In-Charge of Digital Transformation and Automation Services, explores the vital topic of legacy modernization for enhancing customer services in government. The discussion focuses on integrating emerging technologies like AI and blockchain into existing systems and the strategic approach needed for successful implementation. This episode is essential for understanding the role of technology in transforming government services.
Key Points:
• Choosing the right emerging technologies for government services requires a strategic, not necessarily first-mover, approach
• Effective legacy modernization hinges on aligning technology with organizational goals and customer needs
• Assessing organizational readiness for technology adoption is crucial, focusing on both process and workforce capabilities
The podcast delves into the complexities of modernizing legacy systems in government to improve customer services. Hoffman, Nabors, and Page discuss the importance of strategically selecting emerging technologies like AI and blockchain, ensuring they align with the organization’s goals and enhance customer experiences. The conversation also highlights the need for a comprehensive plan considering the organization’s readiness, including process and workforce capabilities.
"No technology is going to be a silver bullet,” Page said. “You can buy the world's greatest application, most well-designed, fantastic one, and implement it, and it will fail miserably if you don't have the right processes in place, and you don't have the people skilled in the right way."
"With the emerging technology piece, it's also about identifying how you're going to use what's existing and not trying to credit yourself,” Nabors said. “It's being more exploratory... if you've got the in-house capabilities, by all means do it. But a lot of these emerging technologies, the technologies aren't sitting in necessarily the government today, doesn't mean that won't be the way tomorrow."
Subscribe and listen to future episodes of Weaver: Government Impact on Apple Podcasts or Spotify.
©2024