Melanie Icke, former Head of People & Education at Phorest Salon Software, has over 25 years of experience in the Beauty Business. She ran an incredibly fun and interactive workshop at the 2019 Salon Owners Summit, where she took attendees through how to use a tool called the DiSC method to decode people’s behaviours and find out what their needs are, what motivates them, and what has them shut down. You can use this method to communicate more effectively with staff and upsell more retail and treatment options to clients.

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Published on January 17, 2019 by Sorcha Mullis

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