In this episode, host David Brooks is joined by Jez Petty Director at Like Minds and Kate Upcraft from the Association of Member Nominated Trustees (AMNT) to discuss how pension schemes can improve the way they communicate with their members.

Jez shares insights from shortly to be released research, including why the industry has historically undervalued communications and whether increasing regulatory requirements have reinforced disengagement. The conversation then turns to how trustees can better understand and reach different groups within their membership, and the role of Member Nominated Trustees in maintaining that connection.