MISSION HUMAN - der Podcast für Körper und Geist

Member Retention & Customer Experience backed up by science. What to do in this Covid 19 Situation? Dr. Paul Bedford, UK, Retention Guru


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Dr. Paul Bedford is the guest in this episode. The greatest researcher  and member retention guru spent some time to talk with me about  feelings, emotions driving behaviour and retention as a result of good  teamwork. Please find the answer and enjoy also the idea of the 3 different member groups he defined.

This podcast series is the result of the corona situation. We decided to  talk with 3 renowned industry experts from 3 different continents via  zoom meeting. Usually the idea of Tailormade is a real 1:1 Interview  situation. But right now - this is it. Different colour, different  language, but the same smart and inspiring people who influented the  fitness sector with their pov´s and the  imagination of the future  scenarios after covid 19.     

But we´re also talk about member retention, user experience and fitness  itself. The definition of the role in the health sector. What´s the  forecast for the Pt´s, gyms, industry in the next 18 month.

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MISSION HUMAN - der Podcast für Körper und GeistBy MISSION HUMAN | Marc Rohde