In this episode of the Membership World Podcast, Gordon Glenister is joined by Marcia Philbin, Chief Executive of the Faculty of Pharmaceutical Medicine (FPM), for a fascinating conversation about leadership, professional membership, medical innovation and the future of trusted expertise.

Marcia shares her unusual career journey from research chemist at the Ministry of Defence, where she worked on explosives, rocket propellants and forensics, to becoming a senior leader in the membership sector. She explains how transferable skills, strong leadership and a clear vision helped her move rapidly into chief executive roles.

The discussion explores the role of the Faculty of Pharmaceutical Medicine as the professional home for doctors working in pharmaceutical medicine, including those involved in medicines development, clinical trials, medical devices, digital health and AI. Marcia explains how FPM supports members across every stage of their career, from trainees through to fellows, and why the organisation is now reviewing its membership model to better serve students, retirees and international members.

Gordon and Marcia also examine the importance of diversified revenue streams, from membership fees and training to education, conferences, examinations and commercial in-company programmes. With members in thirty-eight countries, international growth is also becoming an increasingly important part of the Faculty’s future.

A major theme of the episode is trust in an AI-driven world. Marcia highlights the opportunities AI brings to medicine, but also the risks around ethics, governance, validation and public safety. Together, they discuss why membership organisations must act as trusted, authoritative spaces where professionals can find verified knowledge, safe community and guidance in a rapidly changing landscape.

A compelling episode on modern leadership, innovation and why membership bodies matter more than ever.

In this episode of the Membership World Podcast, Gordon Glenister speaks with Jon Stone, Director of Corporate Services at the Home Care Association, about the vital role the organisation plays in supporting home care providers across the UK.

Jon explains how the Home Care Association helps more than 2,000 members with advice, guidance, events, training, regulatory support and specialist expertise. He shares his personal journey into the sector and why quality home care is an issue that affects all of us, both professionally and personally.

The conversation explores the biggest pressures facing home care providers today, including regulation, workforce shortages, low pay, recruitment difficulties and the growing gap between the real cost of delivering care and the rates many local authorities are willing to fund. Jon highlights why caring is a highly skilled profession and why the sector deserves greater recognition and investment.

Gordon and Jon also discuss the challenge of demonstrating membership value in a sector under intense financial pressure. Jon outlines how the Association uses research, cost-of-care reports, Freedom of Information data and regional roadshows to support members, strengthen advocacy and give providers a stronger collective voice.

They also touch on franchise models in home care, the importance of tailored member benefits, and what lies ahead as legislative and structural changes continue to reshape the care landscape.

A thoughtful episode on leadership, belonging, advocacy and the future of home care in the UK.

Gordon Glenister is joined by Tony Ryan, CEO of the Design and Technology Association (DATA), to explore how he has rebuilt and re-energised a membership body by focusing relentlessly on member need and mission.

Ryan explains the wider context: design and technology (D&T) evolved from “woodwork” into a design-led, problem-solving discipline, yet suffered significant decline in school take-up—from over 430,000 GCSE entries at its peak to around 79,000 today. Against that backdrop, DATA has grown its membership from 8,700 to 26,000 and returned to financial stability.

Key moves included simplifying 31 membership categories into a clearer set, tailoring benefits for primary versus secondary teachers, and shifting recruitment away from “hard sell” towards partnership. He highlights lobbying in Westminster, practical classroom support, and industry collaborations such as Samsung-backed competitions. Looking ahead, DATA aims to scale impact through regional, industry-funded sponsorship that could provide free membership to up to 1,700 schools per region—building towards 50,000–60,000 engaged teachers nationwide.

In this episode of the Membership World podcast, Gordon Glenister speaks with Caroline Larissey, CEO of the National Hair & Beauty Federation, the UK’s largest organisation representing the hairdressing and beauty sector, with a proud history spanning almost 87 years.

Caroline also discusses the NHBF’s Top 100 Influencer Index, celebrating professional excellence across hair and beauty and amplifying member influence both online and at major industry exhibitions.

In this episode, Gordon Glenister is joined by Emma McClarkin, CEO of the British Beer and Pub Association (BBPA). Emma shares insights into the beer and pub industry, the role pubs play as community hubs, and the importance of strong membership engagement in shaping the sector’s future.

With over 100 members representing 90% of the UK’s beer production and half of the country’s pubs, Emma explains how the BBPA champions its members, influences policy, and supports one of Britain’s most loved industries.

Emma McClarkin has been CEO of the British Beer and Pub Association since 2019. She leads efforts to ensure the sector thrives despite significant challenges, from policy pressures to cultural shifts. A passionate advocate for pubs as places of community, connection, and tradition, Emma brings both strategic vision and a deep commitment to the people behind the industry.

In this episode of the Membership World Podcast, Gordon Glenister sits down with Robin Osterley, CEO of the Charity Retail Association, to explore his journey from the commercial world of sales and IT to leading one of the UK’s most recognised membership bodies in the charity retail sector. Robin shares his professional story, lessons from the arts and charity sectors, and insights into the challenges and opportunities facing charity retail today.

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In this episode, Gordon Glenister speaks with Stephen (Steve) Weiss, a Director at the International Coaching Federation (ICF). With a career spanning sports coaching, event production, and leadership roles in membership organisations, Steve brings unique insights into marketing international associations on a global scale.

Together, they explore how the ICF builds its worldwide community of professional coaches, the challenges of engaging members across diverse cultures, and the strategies that enable associations to thrive internationally.

Stephen Weiss is a Director at the International Coaching Federation, a leading global organisation for professional coaches with tens of thousands of members worldwide. With decades of experience in membership organisations, Steve is passionate about connecting communities, raising professional standards, and ensuring members find value in belonging.

Summary

The conversation explores the challenges faced during the pandemic, the perception shift needed to attract new talent, and the creative strategies behind an award-winning campaign. Listeners will gain insight into how trade associations can go beyond advocacy and policy to actively reshape the future of their industries.

What You’ll Learn in This Episode

Guest Bio

Rona Hunnisett is Deputy Director at Logistics UK, one of the leading trade associations for the logistics sector. With a background in communications and public affairs, she has spearheaded initiatives to raise the profile of logistics and attract the next generation of talent into the industry.

Resources & Links

In this episode we talk with Dennis Howes and Daniel Goddard, co-founders of association recruitment specialist Membership Bespoke.

Membership Bespoke launched 14 years ago, has seen a rapid expansion in growth since the pandemic and now plans to expand into the US market.

By having a strong niche in this sector, has allowed the team to really have a deep understanding of many of the different roles and organisational types from Royal Societies, to trade bodies and membership organisations.

As a vetted partner to Membership World all the jobs will be posted on our job board.Dennis has also been behind the very successful Salary Review Guide that has been an invaluable guide for association leaders to benchmark their teams remuneration packages.

Find out more www.membershipbespoke.co.uk

In todays episode we talk about why digital transformation projects sometimes fail and what needs to be done in all parts of the process. A lot of this is due to mindset and a desire to change.

We draw on examples in the association world where there are often multiple stakeholders involved.  Nej talks more about the importance of Digital Evolution and why associations need to be constantly evolving in the digital landscape. 

If you want to find out more about GRM Digital head over to the Membership World Solutions Centre or connect with Nej on Linkedin