Most schools do not struggle because of strategy. They struggle because of staff culture that was never intentionally built.

Meredith Herrera works with school leadership teams navigating conflict, transition, burnout, and alignment challenges. In this conversation, she explains how staff culture shapes leadership effectiveness, retention, and ultimately enrollment stability.

Meredith didn’t plan to start a consulting business. She left school administration after years as a senior leader and, like she puts it, was fully intending to watch Netflix. Then her phone started ringing. Friends at schools needed help with a new Dean of Students, or a team that couldn’t move forward. One favor turned into another, and Meredith Herrera Consulting was born.

Her background is in counseling and human development, and that lens shapes everything she does. She coaches mission-driven leaders, works with teams navigating conflict or transition, and specializes in supporting historically marginalized leaders who are often promoted into high-stakes roles with very little runway. Her core conviction: most schools don’t have a talent problem. They have a support problem. And the cost of ignoring that shows up everywhere, in burnout, in turnover, in enrollment, and in the students who absorb all of it.

When staff culture weakens, families feel it long before anyone talks about strategy, and enrollment eventually reflects it.

In this episode of the Help 100 Schools podcast, we explore what becomes possible when schools stop assuming leadership takes care of itself and start treating culture as something worth building on purpose.

Who This Episode Is For

• Heads of School navigating staff turnover or burnout

• Division Directors and Deans stepping into leadership

• Enrollment leaders seeing retention pressure

• Boards seeking stronger internal alignment

Inside This Conversation

1. What Culture Actually Is

Staff culture is defined by daily experiences, not formal plans or kickoff meetings.

Culture isn’t the strategic plan or the August kick-off session. It’s what people experience every single day. Meredith explains how much of a school’s culture forms completely by accident, through habits and traditions no one has examined in decades, and what it takes to start shaping it intentionally.

2. Why Alignment Is Not Agreement

Functional teams structure disagreement instead of avoiding it.

Healthy teams disagree. What separates functional teams from dysfunctional ones isn’t the absence of conflict, it’s having clear norms for how to work through it. Meredith breaks down what that structure actually looks like: decision-making roles, meeting agendas, communication sequences, and knowing who needs to be consulted before a call gets made.

3. The Bilateral Relationship Between Adults and Students

The wellbeing of staff and students continuously shapes each other.

If students aren’t doing well, look at the adults. If adults aren’t doing well, look at the students. Meredith traces this connection throughout the conversation, making the case that enrollment and retention are a direct reflection of how your team feels when they show up to work.

4. Why So Many Leaders Are Set Up to Struggle

Promotion without structured support creates preventable leadership failure.

Most people get promoted because they were excellent in their previous role. That is not the same as being prepared to lead. Meredith talks honestly about the gap between being promoted and being supported, and why assuming internal mentorship will fill that gap usually doesn’t work when the mentors have no white space in their own calendars.

5. What Sustainable Leadership Could Look Like

Intentional systems of support are the difference between burnout and longevity.

Meredith shares what she hopes to see change over the next decade: less crisis-driven leadership, clearer pathways for leaders of color and neurodivergent leaders, and schools that stop losing talented educators simply because no one built the systems to keep them.

Key Takeaways for School Leaders and Leadership Teams

• Culture is formed whether you shape it or not. The only question is whether you’re doing it on purpose.
• A culture of nice and a culture of kind are not the same thing. Nice avoids hard conversations. Kind has them.
• People aren’t resistant to change. They’re resistant to being surprised. Clear communication resolves more resistance than any persuasion strategy will.
• Job descriptions are a culture tool. When people don’t know the scope of their role, they try to do everything at full intensity and burn out.
• The leaders who need coaching most are often the ones no one thinks to invest in: academic deans, deans of students, division directors. Future heads of school who are burning out right now.

Resources and Links

• Website: mherreraconsulting.com 
• Email: [email protected]
• LinkedIn: Meredith Herrera
• Explore More: help100schools.com/podcast 

Underwriting Support

Help 100 Schools Podcast is underwritten by Spiral Marketing for Schools, a national enrollment marketing agency serving independent schools.

Heads of School and senior leadership teams may request a listener invitation for a complimentary 7-Point Enrollment Visibility Analysis. This assessment provides actionable insights into your school’s digital presence, inquiry pipeline, and growth opportunities.

Request a listener invitation here.

Join the Conversation

How is your school moving from a “culture of nice” to a “culture of kind” while building sustainable leadership systems?

 Share your thoughts on social media and tag #Help100Schools

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