Crisis color tells us something about the individual as a whole person in the present situation.  Communication feeling has to do with the specific messages conveyed back and forth between you and the individual in crisis.  As we looked at the content within the communication loop, we saw that each message has a factual or objective meaning.  Each message also comes with its own specific feeling.  For example, an individual may be very angry—his crisis may be red.  However, this does not necessarily mean that he is angry about everything and everyone.  In fact, there may be some people, events, or situations involved in his crisis that make him feel good, smile, or feel pleased.  A small child who is very upset or angry with one parent may have good and loving feelings toward the other.  A teenager who is very upset and apprehensive as a result of her boyfriend’s going out with another girl may be furious with the girl but still have loving, caring feelings toward the boyfriend.  Even though the individual’s mood may be predominantly anxious, afraid, angry, or depressed, it is not necessarily or usually true that he is upset about everything and everyone.  Similarly, some things may be making him feel fearful while others make him feel guilty; some things may make him feel angry while others make him feel apprehensive. …

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