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MGI515 - Lecture 1 - ITSQM Introduction
This topic will introduce students to the modern concepts of ITSQM. We will explore the history and evolution of IT Service Management, and examine the forces that have led to the creation of the practices and standards we have today.
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By CSU Lecture FeedThis topic will introduce students to the modern concepts of ITSQM. We will explore the history and evolution of IT Service Management, and examine the forces that have led to the creation of the practices and standards we have today.