The ISO/IEC 20000 standard represents a significant milestone for any IT service team. More than this, it demonstrates that an important quality benchmark can be reliably met on an ongoing basis. This standard is becoming a de-facto requirement of large modern IT business. What was once a powerful differentiator is becoming an expected qualification for major organisations.

This standard has recently evolved and been updated, growing in scope and modernising to integrate more effectively with the evolution of other standards. Getting things done right in IT service is often challenging, getting it right consistently is much tougher. Proving you can get it right consistently is what this standard is all about. No exceptions, no excuses.