Michael D. Pugh has over 30 years of experience in the health care industry. He has been the President of MdP Associates, a health care quality, governance and leadership consulting practice, for almost 20 years now; and prior to that held C-level positions at an assortment of health care delivery organizations. Through his experience running hospitals, health care systems, tech companies, and health insurance companies, he became a true advocate for improving both quality of service and patient experience. One of his most notable accomplishments was leading Parkview Health System through a large scale quality transformation.

In this episode, we spoke to Michael about what he's observed over the last few decades regarding patient experience initiatives, how we define patient experience, and what we might see in the next five to ten years. 

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Guests: Michael D. Pugh

Hosted By: Akshay Birla