In this episode of Winning Through Culture, Tim Flanagan and Amanda Kramer sit down with Michael Reddington, Certified Forensic Interviewer and author of The Disciplined Listening Method. Michael shares how techniques from forensic interviewing and cognitive psychology can transform leadership communication—especially in high-stakes business conversations.

From understanding hidden resistance to building trust and uncovering unspoken concerns, Michael offers practical tools for leaders and advisors who want to listen with intention and drive meaningful outcomes. With a focus on financial services, the discussion dives into how leaders can move conversations from resistance to commitment—without relying on persuasion.

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Related Content: Showing Up Better with Ross Kimball: Improv Principles for Presence, Connection & Culture | The Psychology of Sales with Nicole Cramer

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