On today’s episode I’d like to welcome Michel Theriault to the show. Michel is a thought leader in Facility Management with over 26 years experience in delivering Facility services and over 9 years providing consulting and training services to help facilities departments solve problems, improve services and implement best practices. Michel has been named a fellow of IFMA, the International Facility Management Association, serves currently as the Academic Coordinator for Ryerson University’s Facility Management Certificate Program in Toronto, Canada, and has been recognized for his contribution to FM with a Distinguished Author award from IFMA for his book “Managing Facilities & Real Estate”.