CaSE: Conversations about Software Engineering

Michele Hansen on Customer Interviews and Deploying Empathy

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Joy Heron talks with Michele Hansen about customer interviews
  • Deploy Empathy
  • Practical Empathy by Indi Young
  • Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
  • The User Experience Team of One by Leah Buley
  • Inspired by Marty Cagan
  • The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
  • Clayton Christensen books
  • Lean Customer Development by Cindy Alvarez
  • Brené Brown
  • Deploy Empathy Newsletter
  • Software Social Podcast
    • ...more
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    CaSE: Conversations about Software EngineeringBy CaSE Podcast Team
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