Microsoft ISVs that have invested in upgrading  their solutions from Dynamics AX to Dynamics 365 for Finance and Operations (D365FO) are working with a mix of cloud customers today – some that have upgraded (or re-implemented) and others that are new to the product.

On this episode of our AX to D365FO Upgrade Journeys series, To-Increase CEO Luciano Cunha discusses how his company, a longtime Microsoft ISV, has made investments over several years and across different departments and business practice areas to meet the needs of the D365FO market. While D365FO seems to be hitting its stride in terms of stability and maturity, ERP competition remains fierce, and buyers are still stuck with consequential decisions throughout the purchase, implementation, and post-deployment phases of D365FO solution ownership.

Show Notes

• 1:30 - Luciano's history at To-Increase and rising to his latest role as CEO
• 4:45 – The impact on an AX or D365FO customer of working with multiple ISVs
• 6:00 – Upgrading an AX ISV solution to D365FO vs re-implementing it
• 9:15 – How many of an ISV's AX customers have moved to D365FO so far?
• 10:45 – Should SMB customers consider moving to AX 2012 before D365FO?
• 14:00 – The enterprise AX customer's perspective on waiting at AX 2012 R3 or not
• 17:15 – Is the D365FO platform stabilizing for customers?
• 21:30 – Why some organizations are back to an approach that brings in line of business applications rather than a monolithic system
• 26:00 – Adapting to the OneVersion release approach and how it has stabilized
• 33:00 – How ISVs can be proactive on customer service and product management on D365FO
• 39:00 – How to make ERP interfaces more enjoyable to use.
• 41:00 – The challenges to partners related to D365FO's growth
• 48:00 – The outlook on Microsoft's ISV Connect program since its launch, and what the ideal outcome will look like
• 52:30 – How should customers evaluate ISVs?