In Episode 68 of The AI Agent Daily Brief, we delve into Microsoft's support for Google's Agent2Agent protocol and its broader implications for the tech landscape. The episode explores the adoption of Microsoft's Agent Service and the rise of agentic computing. ServiceNow's new AI tools are discussed, highlighting their potential to challenge Salesforce in customer journey orchestration. We look at the future of customer interactions and CRM data utilization with AI, and the battle for control over agentic supervisor functions. The episode also covers the enhancement of PC interactions with AI agents in Windows and their transformative impact in the biopharma industry, concluding with a sign-off.

(0:00) Introduction and welcome

(0:23) Microsoft's backing of Google's Agent2Agent protocol and its implications

(2:24) Adoption of Microsoft's Agent Service and the rise of agentic computing

(3:00) ServiceNow's new AI tools challenging Salesforce in customer journey orchestration

(6:19) The future of customer interactions and CRM data utilization with AI

(7:18) Battle for control of agentic supervisor functions

(7:45) Enhancing PC interactions with AI agents in Windows

(9:21) AI agents' transformative impact in the biopharma industry

(12:20) Conclusion and sign-off