Today, Robert and Haley explore Microsoft’s latest leap into AI with the newly launched Xbox Support Virtual Agent, now available to Xbox Insiders. Designed to tackle console and game support issues, this AI chatbot is a major step in Microsoft’s plan to enhance user support and, ultimately, game creation. Join us as we dive into the chatbot’s early rollout, its interactive design, and the impact it could have on troubleshooting for gamers everywhere.

In this episode, we cover:

• How it works: From animated characters to the colorful Xbox orb, we explore the design and functionality of this AI-powered support.
• What’s next for Xbox AI: Microsoft’s experiments with AI game testing, in-game assets, and NPCs hint at a future where AI is a core part of the Xbox gaming experience.
• Implications for gamers and support: Will a virtual agent redefine support quality, or is it a step toward bigger AI-based gaming experiences?

Tune in as we unpack what Microsoft’s AI chatbot could mean for gamers, support, and the future of AI-driven interactions in the gaming world.