Mike Boyle Restaurant Show Podcast

Mike talks about the absence of or the lack of customer service and how it'll damage your business, then talks about a few different Paramount plus shows callers have recommended!

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Mike is serving it up with callers and a little customer svc. story and  Denver Chick Fil-a's Ken Brock making a  generous contribution to local charity!   Plus Baily has his own Facebook page . " Bailey the Mexican Street Dog"!! 

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Mike spend the hour with Larry and Sandy Shore of the Red Cedar Bistro and the story of how their menu evolved!!

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Along with caller reviews, Mike Shares a miracle story of prayer and Bailey the Mexican Street Dog and Mike reminds us that he predicted a 100 game loss Rockies season.

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Mike closes The Restaurant Show with a special hour focused on advertising, restaurant marketing and how businesses reach customers in 2026. He talks with longtime Colorado advertising executive Pocky Marranzino of Karsh Hagan Madden about decades of work with major brands, tourism campaigns, the Colorado Lottery and restaurant clients, while tracing the shift from newspapers, radio and television to social media, search, digital advertising and AI. The conversation turns practical for independent restaurants, covering Google Business profiles, consistent social media content, customer loyalty, online reviews, email marketing and the importance of giving diners a reason to act. Mike and Pocky also discuss restaurant value, personal service and why successful operators still need to market their businesses every single day. The hour wraps with a look at how technology has changed advertising without eliminating the need for creativity, relationships and a strong connection with customers.

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Mike takes a deep dive into restaurant complaints, social media reviews and how the relationship between diners and restaurants has changed over the last several decades. Drawing on 30 years in Colorado Springs radio and his own restaurant background, he explains why The Restaurant Show focuses on recommendations and experiences instead of traditional restaurant criticism, while sharing stories about Yelp-style complaints, customer expectations and how operators respond to negative reviews. Mike also looks at the evolution of the Colorado Springs dining scene, from neighborhood restaurants and Italian lunch specials to Michelin recognition and longtime local establishments. The hour includes restaurant industry history, dining value, customer service, the importance of first-hand experience and why one bad online review rarely tells the whole story. Mike also branches into television with Fauda and Reacher before previewing a conversation about modern advertising, algorithms and how restaurants now compete for attention online.

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Mike opens The Restaurant Show with updates from around Colorado Springs, including Berry’s Basket Cafe, the International Association of Fire Fighters memorial and a recent visit to the new Guadalajara Mexican Buffet on South Academy. That buffet sparks a much bigger conversation about restaurant reviews, social media criticism and why diners can have wildly different expectations about food, price and value. Mike and the crew break down the buffet’s Mexican dishes, military discount, service and overall experience while discussing the difference between sharing a recommendation and acting as a traditional restaurant critic. He also looks at how social media algorithms encourage outrage, why negative comments can overwhelm otherwise simple restaurant posts and how businesses should respond when customers complain publicly. The hour mixes Colorado Springs dining, restaurant industry insight, customer service and marketing into a spirited discussion about how people decide where to eat in the social media era.

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