Guest

Barb Sylvester, RN, MSOLQ leads the Regulatory and Quality team at ACHC. She shares why she loves policies and her perspective on the purpose of a survey. (You might be surprised by what she says is the most important aspect.)

ACHC’s internal Risk and Quality Guru talks about policies, procedures, plans, and programs and how they work together to establish an organization that “can’t help but succeed.” Barb Sylvester joins Angela FitzSimmons to nerd out over quality.

Key topics

When I fell in love with “quality and regulatory” (1:55) Policies create guidance, consistency, accountability (3:08) Process takes it step by step (4:08) “People worry about us coming in and finding a deficiency. That’s not what we’re there to do.” (7:49) Achieving ISO 9001: 2015 certification as an organization (13:17) No need for a fire drill (16.00)

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