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Mind the Gap: IKEA Replaced Humans With Bots, Then Panicked
Mind the Gap: IKEA Replaced Humans With Bots, Then Panicked
[curious] Picture this. An IKEA call center, 2023. They flip the switch — automate fifty percent of their phone calls. Eight thousand five hundred employees suddenly watching a chatbot do their job. [thoughtful] And then... quietly... IKEA starts hiring humans back....
In today's episode, Alex and Maya explore how Toronto's economy, AI's rapid evolution, and behavioural science intersect — and what it all means for how we live and work.
Takeaway: [playful] And if a self-checkout beeps at you — beep back. Assert dominance.
New episodes drop every weekday morning.
View all episodes
By Purple IntelligenceMind the Gap: IKEA Replaced Humans With Bots, Then Panicked
[curious] Picture this. An IKEA call center, 2023. They flip the switch — automate fifty percent of their phone calls. Eight thousand five hundred employees suddenly watching a chatbot do their job. [thoughtful] And then... quietly... IKEA starts hiring humans back....
In today's episode, Alex and Maya explore how Toronto's economy, AI's rapid evolution, and behavioural science intersect — and what it all means for how we live and work.
Takeaway: [playful] And if a self-checkout beeps at you — beep back. Assert dominance.
New episodes drop every weekday morning.