Join host Josh Moulton as he dives deep into the world of phone repair with industry veterans Mike and Levi. In this inaugural episode, they share their journey from the early days of iPhone repairs to the challenges of competing with Apple stores. They discuss the intricacies of repair work, from screen protectors to back glass repairs and frame swaps, and the importance of meticulous disassembly for quality results.

Mike and Levi also shed light on the business side of phone repairs, including pricing strategies, diversifying services, and the impact of Apple's Right to Repair program. They explore the evolution of device refurbishing, the complexity of aftermarket parts, and the ethics of B2B repairs.

The conversation takes a broader turn as they delve into their computer repair business, considering partnerships, expanding into smart home installations, and serving the needs of older customers in retirement communities. They emphasize the value of customer loyalty and the balance between free and paid assistance.

Don't miss this insightful discussion on the opportunities and challenges in the phone repair industry, the importance of reliable internet, and the future of tech support in an ever-evolving market.