In this NYC Workforce Drop mini episode, Greg Morris talks with Jeff Brault, Vice President of Global Public Affairs at Hornblower Group, about how NYC Ferry invests in training, retention, and long-term career growth for its workforce.

Jeff breaks down what deckhand training actually includes, from customer service and ADA accessibility to safety, emergency response, and hands-on learning on active ferry routes. He also explains how ongoing professional development, internal training programs, and mentorship support career mobility, including pathways to captain licensure and advanced maritime roles.

The conversation highlights the employer investment required to make workforce development work—and why sustainable training pathways depend on long-term commitment, public–private partnership, and a focus on retention rather than churn.

Listen in for a look at how NYC Ferry is building durable maritime careers on New York City’s waterfront.

Produced by: Manhattan Neighborhood Network

Published by: New York City Employment and Training Coalition