This week, Kristen Hayer reviews:

• An article from the Harvard Business Review, When to Say No and How to Say Yes by Bruce Tulgan

As a customer success professional, it can be hard to learn when to say no. This article can help you set guidelines for yourself to help advance your career through these choices.

Over the holiday season we will be releasing shorter "minisodes" in which Kristen will be reviewing articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at [email protected]