This week, Kristen Hayer reviews:

• An article from HBR.org by Paul Ingram

This article discusses how Customer Success Teams can benefit from diversity and how social class can be just as important as race or gender.

Season 2 will start next week! We have a new book, Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. If you'd like to read along, next week Kristen will discuss chapters 1-3. 

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected]