This week, Kristen Hayer reviews:

•     An article from HBR.org called How to Shift from Selling Products to Selling Services by Doug Chung

The next book we will be diving into is The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi. Kristen will begin her review of this book on April 14th.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.