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Minisode #74: Testing, Learning, Improving: The Iterative Approach
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
View all episodes
By PMI - Process Management International
5
11 ratings
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
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