Mintz On Air

Mintz On Air: Practical Policies — Crisis Management: A First Hours Focus

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An anonymous hotline complaint comes in. The allegations are serious. The clock is ticking. What should you do first?

In this episode of the Mintz On Air: Practical Policies podcast, host Jen Rubin is joined by Mintz Member Marc Axelbaum for a practical conversation on navigating the critical first hours of a crisis investigation.

Together, Jen and Marc explore key factors organizations should keep in mind when a corporate crisis arises, including:

  • How to determine who the “client” is and who should lead the investigation
  • When and how to engage outside counsel while preserving attorney-client privilege
  • How to quickly build the right internal and external team (IT, HR, PR, and more)
  • Common early mistakes, from mishandling communications to overlooking press strategy
  • Why thoughtful planning, documentation decisions, and legal hold notices matter from the outset
  • The role of empathy and human judgment in managing high-stakes, high-pressure situations

    • Designed for in-house counsel, board members, and corporate leaders, this episode offers practical guidance on responding decisively in the earliest moments of a crisis, while protecting credibility, maintaining control of the narrative, and supporting the people involved.

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    Mintz On AirBy Mintz