AI is revolutionizing customer service — but success depends on how it's implemented, trained, and scaled. This episode explores how simulation-based learning and personalized training environments are reshaping operational excellence in modern contact centers.

Drawing on insights from Olaf Hansen, VP Business Development at Spitch, and Adrian Jung, CEO of davero dialog, from their presentation at Digitale Kundenerfahrung – Special AI Edition 2025, this episode highlights how real-world "reality checks" and AI-powered agent simulations are driving measurable service quality and efficiency across teams.

Discover their whole presentation on YouTube

And check all other events at: www.worldclassbusinessleaders.com