Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If your AI strategy isn’t outcome-driven, it may already be heading for disaster.

In this exclusive CX Today interview, Erik shares sharp insights and battle-tested advice on avoiding the biggest AI pitfalls in customer experience.

Key Takeaways

• Why bad data = bad outcomes (and how to fix it)
• The broken buying process behind AI tech regret
• Why legacy coding mindsets clash with the LLM era
• How to redefine “done” in AI projects
• Building safe-to-fail innovation zones for AI

Find out more about Miratech’s services: https://miratechgroup.com/

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The future of CX belongs to those who master AI. Are you ready to course-correct your strategy before it’s too late?