All of the recent customer experience studies indicate that vital linkages are broken between survey results and business results, views of what customers want, brand promise and what's delivered. What's missing here is systems thinking! From the blog Customer Experience Optimization: (3:30) - Sign-up for ClearAction Newsletter.

Missing! Systems Thinking for Customer Experience Business Results

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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Missing! Systems Thinking for Customer Experience Business Results

Missing! Systems Thinking for Customer Experience Business Results